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Fallen or damaged power line? Stay at least 10 metres (33 feet) away from the line and anything touching it. Call 911 immediately.
Power out with no visible damage or immediate hazard? Report the outage to BC Hydro at 1-800-224-9376.
RST Electrical Group provides 24/7 storm damage electrical repair in North Vancouver and West Vancouver. We repair damaged service masts, weatherheads and meter bases after the site is safe.
Did a tree pull the power line away from your house?
If BC Hydro has disconnected your power and asked you to call an electrician, RST Electrical Group can assess and repair damage to your property’s electrical service, including the service mast, weatherhead and meter base. We provide 24/7 emergency electrical service in North Vancouver and West Vancouver.
Storm Damage Electrical Repair: Who Handles What?
BC Hydro repairs its power lines and handles reconnection. Once the site is safe, RST Electrical Group can assess and repair damaged equipment on your property, such as the service mast, weatherhead or meter base. We can also coordinate the next steps with BC Hydro.
Storm Damage Electrical Repair Services
RST Electrical Group provides on-site storm damage electrical repair in North Vancouver and West Vancouver. We troubleshoot electrical problems after heavy rain, wind, or falling branches. Depending on the damage, the work may involve a panel, meter base, exterior wiring, outdoor outlets, or a circuit that no longer works after power returns.
When you call, tell us what changed after the storm and which parts of the property are affected. For example, let us know whether the entire home lost power, only a few rooms are affected, or the outdoor lighting stopped working. This helps us understand what to look at when we arrive.
What Happens During an Electrical Service Visit?
We start by asking what you noticed and when the problem began. We then assess the affected equipment and explain what needs repair or replacement. If the work requires a permit, inspection, or coordination with BC Hydro, we’ll explain those steps before proceeding.
If the issue affects the meter base or service entrance, the next step depends on which equipment was damaged and who is responsible for it. We can assess the equipment on your property and explain when utility coordination is needed.
Electrical Repairs for Homes and Strata Properties
We help homeowners and strata managers identify which parts of a property were affected by the storm. For a house, tell us if the issue is limited to an outdoor circuit, garage, or part of the home. For a strata building, tell us whether the problem affects one unit, several units, or a common area. If access to an electrical room is required, let us know who can arrange it.
For planned repairs and upgrades, see our residential electrical services page.
Storm Damage Electrical Repair After a Snowfall
This storm damage electrical repair began after a tree branch fell onto the home’s overhead power line and bent the service conduit. BC Hydro disconnected power so we could safely repair the service.
The homeowner called RST Electrical Group, and we arrived right away. We advised the homeowner to open a claim with their insurance provider, pulled the electrical permit, and repaired the damaged service. Once the repair was complete, we contacted BC Hydro’s troubleshooting centre to request reconnection.
How to Request Emergency Electrical Service
Call 778-682-3213 to request an emergency electrician in North Vancouver or West Vancouver. Have the property address ready and describe what you noticed, when it started, and whether power has returned to the rest of the property. Mention any access instructions for the electrician, including a concierge desk or a locked electrical room.
Once we understand the issue, we can confirm availability and explain the next step. If more work is needed after the first visit, we’ll explain the scope and what needs to happen before the repair can be completed.
